Our Services

Arranging wines to be collected

If you have duty-paid wines which need to be collected and transferred into your cellar with us, we would be delighted to help.

Let us know what to collect

To arrange for us to collect your wine, please email [email protected] to request a collection form. This form will ask for all the necessary information. Please complete in full, including:

  • Your Lay & Wheeler account number
  • A list of the wine(s) being sent, including the number of units (e.g., 1 case of 6 bottles)
  • The total value of all the wine(s)
  • Confirmation that the wine is in secure, sturdy packaging (or if you require us to provide it)
  • The full collection address
  • Your preferred collection date

Please note the following charges:
Collection cost: A charge of £18 per case applies to all collections, with a minimum charge of £54. (Excluding Cellar Circle members).
Goods-In processing: A charge of £7.20 per case (up to 9 litres or 12x75cl bottles) is charged for receiving and processing all wine (bonded or duty paid), with a minimum charge of £36 per collection.
Mixed cases: A charge of £20 per case applies for itemising the contents of all mixed cases.
Packaging: If your wine is not already in secure packaging, we can supply it for an additional charge at your request.
Insurance:

  • Up to £5,000: Original sealed cases are automatically insured up to this value.
  • £5,001 - £30,000: A flat charge of £30 provides insurance coverage for this value range.
  • Over £30,000: You will need to arrange your own insurance or request a separate quote from us.
  • Single Bottles & Mixed Cases: These are only insured if you provide full details of the wines. Otherwise, you are responsible for arranging your own insurance.

We’ll arrange the collection

Once the collection form has been filled in and returned to us, we will confirm when the wines will be picked up. We can’t accept amendments within 48 hours of the collection day.

Condition of the wines

When the wines are received at our warehouse, their condition will be checked. On rare occasions, we will be in touch if there is a query (e.g. a damaged package, stained label) or an issue (e.g. case has woodworm)

We’ll add it to your reserves

Once our warehouse receives the wine, it will be checked, verified versus the original instruction, and then added to your reserves. It is the customers responsibility to raise any discrepancy on the wines.