Terms & Conditions

  • Standard Terms and Conditions

    Force Majeure
    The company will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond its reasonable control.

    All contracts are governed by English law and jurisdiction.

    Customers are requested to carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any shortages or breakage. We regret we cannot accept claims for shortages or breakages not recorded in this way. In any case claims must be made within three days of delivery. 

    Lay & Wheeler takes considerable pride in the accuracy and diligence of its employees and agents, and will endeavour to satisfy customers' requirements wherever possible. So far as the law permits however the company shall not be liable for consequential loss or damage in any respect.


    The goods shall remain the Seller's property until the Buyer has paid all sums due from it to the Seller. Until that time the Buyer shall hold them as Bailee, store them in such a way that they can be identified as the Seller's property, and keep them separate from the Buyer's own property and the property of any other person. 

    Although the goods remain the Seller's property until paid for, they shall be at the Buyer's risk from time of delivery and the Buyer shall insure them against loss or damage accordingly, and in the event of such loss or damage shall hold the proceeds of such insurance on behalf of the Seller as trustee for the Seller. In accepting delivery of the goods the Buyer undertakes to indemnify the Seller against any losses and expenses incurred by the Seller, arising from the Buyer's breach, howsoever caused.


    You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as possible, within 30 days at the latest. The goods must be returned at your cost and in merchantable condition to Vinothèque.

    Data Protection

    Lay & Wheeler is a signatory to the Wine & Spirit Association Code of Practice on Distance Selling, including Data Protection. Information is held for the purpose of maintaining customer records, and Lay & Wheeler undertakes to discharge its duties under current legislation. Click here to view our privacy policy.

    Ticket Sales

    Payment in full is required at the time of booking. In the event of cancellation less than two weeks before an event, no credit will be given unless the seat can be resold. Any such credit is valid against a future booking, for a period of one year. A cancellation fee of £5 per ticket will be deducted from any credit.

    Duty & VAT

    All our duty paid prices include duty & VAT. All in bond/en primeur prices are exclusive of duty & VAT, which are payable by the buyer when they request release of said wines from bond. 


    All prices are in pounds UK Sterling.

    All prices (except En Primeur, see separate section and in/under bond) are inclusive of duty and VAT.
    Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

    For clarity no contract is formed until goods are despatched. In the event of payment being processed before an error is noticed, a full refund will be made. No further compensation payments will be offered.

    We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
    We reserve the right not to accept any order, at our discretion and with no explanation.


    In the event of complaint please e-mail [email protected] giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

  • Special Conditions relating to sale of En Primeur products

    These special conditions supercede the normal terms and conditions for products sold as En Primeur.

    “En Primeur” is a French wine trade term for wine which is sold as a “future”, i.e. prior to being bottled and for delivery at a future date. En Primeur wines are usually offered one or two years after the vintage.

    Customers pay the opening price (an ‘in bond’ price which excludes duty and VAT but includes the cost of shipping to the UK). The wine is usually shipped in spring or autumn, one to two years later.

    Once the wine is in the UK, customers can either pay the prevailing rate of duty, VAT and onward delivery to have the wines despatched. Alternatively the wine can be cellared at our wine storage facility, Vinothèque, in Burton-upon-Trent at an annual fee which is charged quarterly in arrears.

    Lay & Wheeler undertakes to make its best endeavours to offer wines in quantities for which it has placed confirmed orders. However, because en primeur is offered initially as a “future” we cannot guarantee availability until is is delivered to the UK and offered to you for delivery. In the event that a wine is unavailable for reasons beyond our control our only liability to you is the initial payment which will be refunded in full.

    Lay & Wheeler will accept cancellation of an en primeur order only within seven days from the date of invoice. Notice must be given in writing and will be effective upon receipt at Lay & Wheeler’s head office. Should you decide to cancel all charges to you will be refunded.

  • Storage Terms and Conditions

    Wines liable to storage charges
    Wines stored with Lay & Wheeler are subject to annual storage charges. The invoices are raised quarterly for wines physically in Customer Reserves. The storage charge includes insurance at replacement value.

    Charges for storage apply only to wines held in the United Kingdom either duty paid or under bond. Wines purchased en primeur will become subject to storage charges only upon arrival in Lay & Wheeler’s chosen bonded warehouse in the UK. Customers will be advised upon subsequent shipment and, on arrival, wines will be stored under bond unless we receive written instructions to the contrary.

    Insurance cover is provided as part of Lay & Wheeler’s storage service, and is for the replacement value of the wine. In the unlikely event of breakage or loss whilst in Lay & Wheeler's care, a wine will normally be replaced with either the same wine (subject to availability) or a wine of equal or greater quality.

    Title of goods
    Wine purchased for cellarage, both in the UK and En Primeur, remains the property of Lay & Wheeler Ltd until all invoices and outstanding charges are settled. No wines will be released from your storage account held with us until any outstanding charges are paid. Subsequently title is determined by reference to your Stock Certificate and, in the case of sealed cases, to the name and Stock Number marked on each case.

    Ullages/Condition Loss
    Whilst Lay & Wheeler will take every reasonable care in the storage of your wines, no liability will be accepted for deterioration which may occur through the natural processes to which all wines and their corks, however well cared for, are subject.

    In the event of non-payment of invoices, the company reserves the right to sell part of or all of the customer's paid reserve and to deduct from the proceeds the outstanding charges. 

    Market Prices
    Lay & Wheeler undertakes to provide market information based on a regular review of prices for currently traded wines. Any prices shown are for guidance only.

    Advice on purchase and resale
    Lay & Wheeler uses its best endevours to recommend actions based on its understanding of individual customers’ requirements and objectives. Lay & Wheeler is not recognised as a financial advisor within the meaning of the Financial Services Act, and no undertakings with regard to investment performance of any wine may be given or implied by any employee of the Company. Furthermore, Lay & Wheeler cannot be held liable for unforeseen changes in value of wines traded on the open market.

    Limited liability
    Whilst Lay & Wheeler will take every reasonable care in the storage of your investment wines, no liability will be accepted for deterioration which may occur through the natural processes to which all wines and their corks, however well cared for, are subject.

  • Delivery Charges & Policy

    Rates below quoted for orders up to 10 9-litre cases (12 x 750ml). Orders in excess of 10 cases are subject to special quotation.

    If you are a member of Cellar Circle

    Collection from a Majestic store

    • Free

    Delivery to residential or business address

    • Free to UK mainland addresses
    • £25 for Highlands and Islands*

    If you are not a Cellar Circle member

    Collection from a Majestic store

    • £10

    Delivery to residential or business address

    • £20
    • £35 for Highlands and Islands*

    For all customers

    • Collection from Vinotheque may be arranged (Subject to availability and prior arrangement).
    • All non-UK deliveries are subject to special quotation.
    • * Highlands and Islands charges apply to the following post code areas: AB, BT, DD, DG, HS, IM, IV, KA, KW, KY, PA, PH, PO30-42, TD, ZE

    Delivery Terms & Conditions

    Standard Delivery service ensures your wines reach you within 7 working days from the date of order.

    All orders regardless of value, for delivery beyond UK mainland, are subject to a surcharge. A quote will be supplied on request.

    It is not possible to provide an estimated time of delivery for any consignments.

    Please note that the customer will be liable for the re-despatch cost of £15.95 on any consignment that has been returned to Lay & Wheeler undelivered. For example, an undelivered gift order where the recipient has been unable to take delivery.

    Lay & Wheeler does not accept any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided, nor for the inability of the carrier to effect delivery within the terms of the service contract.

    If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to rearrange the delivery, however they will attempt a second time. Alternatively, collection from the depot can be arranged; the consignment will be held for a short time before being returned to Lay & Wheeler.

    Lay & Wheeler has authorised our carriers to deliver only when a signature for receipt is obtainable. However, where specific instructions are given to leave the wine without a signature being obtained, or to leave the consignment at an address other than that of the customer, Lay & Wheeler cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.

    We regret that once an order has been processed, we are unable to change any delivery information.

  • Under Bond Transfers

    For transfers made under bond:

    • Within Vinotheque: Free
    • From Vinotheque to another LCB bonded warehouse: £15

    Above prices quoted for transfers up to 10 9-litre cases and include VAT. Transfers over this amount subject to special quotation.

    • From Vinotheque to a bonded warehouse outside the LCB network: quotes will be provided based on the shipping tariff to that location plus a £15 inc VAT administration fee
  • Fine Wine Trading

    i. The Company means Lay & Wheeler Limited.

    ii. Vinothèque means Vinothèque bonded storage facility, Derby Road, Burton on Trent, DE14 1RY.

    iii. Wine(s) means wines offered for sale by the Company as part of the Company’s fine wine trading service.

    iv. Net Proceeds means the sale price of the Wine(s) less the Company’s fees, which is normally 12% of the sale price.

    v. The Company reserves the right to withdraw your access to offer Wines online for reasons specified within these terms or if the Company withdraws the service for any reason.

    vi. These terms apply to all Fine Wine Trading purchases/sales and are the basis for acceptance and inclusion on our trading list and website. These terms will apply unless specifically varied in writing.

    1. Selling wines
    i. In order to sell Wines via the Company’s Trading Service you must be an existing customer of the Company who has placed an order for wines with the Company or has wine stored with the Company.

    ii. You may either offer wines for sale online using our online service at www.laywheeler.com or contact one of our trading team on 01473 313300 or [email protected] for more advice or if you would like us to list the wines for you.

    2. Eligibility to sell wines
    i. Wines must be booked into and physically present at Vinothèque at the time you offer wines to the Company.

    ii. Wines that are offered for sale must have been stored by the Company at Vinothèque, or another accredited bonded warehouse permanently since landing in the UK.

    iii. The Company may accept to trade Duty Paid wines subject to the terms in (6) below and any other terms and conditions of the Company.

    3. Ownership
    i. Wines that the Company offer to trade or purchase must be free of any lien or encumbrance, must not currently be offered for sale by any third party, and must have been paid for in full. ii. Wines must be free from any associated storage charges owed either to the Company or any third party.

    4. Acceptance and listing of wines
    i. Upon issuing an Agreement of Sale the Company agrees to list wines, or offer wines for sale, for a period of six months after which the Company reserves the right to withdraw the wines from sale, and shall notify you accordingly.

    ii. The Company shall make Wines available for sale on its website and publish wines on its list which it shall make available to clients of the Company from time to time.

    iii. The Company may list the same wine for sale at different prices, in accordance with customers’ instructions. If the same wine is listed at an identical price by two or more customers the Company shall use its best endeavours to sell the wine that was listed first.

    5. Transfer of ownership
    i. The Company’s Fine Wine Trading team will normally trade your wines once a buyer has been confirmed by the Company and at this point all ownership rights will be transferred to the Company.

    ii. Until such a point in time that ownership rights are transferred you will remain responsible for all storage and administrative charges incurred in respect of the relevant Wine(s).

    iii. Cancellations – if the purchaser of Wine(s) defaults on payment or cancels the purchase then our purchase from you will be terminated and the Wine(s) revert to your ownership. The Company shall notify you via e mail in the case of cancelled sales.

    6. Condition of wines
    i. All wines either purchased or offered for sale by the Company are deemed to be in a saleable condition. Should a wine be found to be in poor condition in the opinion of the Company or its agents (and its condition cannot be attributed to its storage by the Company), the transaction may be considered null and void at any point up until transfer of funds.

    ii. The Company has the right to refuse to trade wines which it considers are too old to be consumed/past their best. We may recommend an alternative means of trading such wines.

    iii. Should a condition report be necessitated for any wine, in order to facilitate sale, you will be contacted and asked to cover all associated charges, unless written confirmation to the contrary has been issued by the Company.

    iv. Condition reports (at the prevailing rate) are mandatory for any Duty Paid wines to be offered for sale by the Company other than wines purchased Duty Paid from the Company and stored continuously at Vinothèque following shipment to the UK.

    7. Condition reports
    Condition reports involve the case(s) being located from storage and photographs being taken so that the condition of the case, labels, closures and neck levels can be viewed. Condition reports assist the Company when selling wines as a proof of condition to potential purchasers.

    Terms and conditions applicable to condition reports are set out below:

    i. Upon request by the Company condition reports are normally produced within 7 working days.

    ii. Charges for condition reports, at a cost of £9.95 per case including VAT, are non-refundable and will be charged immediately to your account. These will become payable as per your normal account payment terms.

    iii. Condition reports include one high-resolution photo of the case and the individual bottles (including front labels). A brief description of the case is also included.

    iv. Condition reports are associated with the Wine(s) and will be useable by subsequent owners of the Wine(s) should ownership change and the Wine(s) remain in the custody of the Company.

    v. Should you opt to sell your wine via our trading service the condition report will be made publically available at www.laywheeler.com

    vi. Condition reports are expertly produced by staff at Vinothèque. Great care is taken when opening the case and to reseal it back to its original condition. In the unlikely event that the case cannot be reconstructed Lay & Wheeler reserve the right to offer fair compensation.

    vii. A condition report does not guarantee that the wine is free from any non-visible damage (such as cork taint) or guarantee the provenance or quality of the wine therein.

    viii. Over time the condition of the contents of the case may deteriorate as a result of the natural ageing process. As such:

    a. Lay & Wheeler do not accept liability for a deterioration in the condition of the contents of the case (including liquid, labels, corks and capsules).

    b. Lay & Wheeler will not accept any liability for any missing capsules, corks or labels upon receipt checking.

    c. Condition reports provide a representation of the current condition of the wine and do not guarantee the future condition of the wine.

    8. Payment
    i. Following the sale of your wine a credit note for the agreed purchase price will be raised on your account, which will be for the Net Proceeds agreed in the most recent Agreement for Sale.

    ii. If you have requested a bank transfer for the goods purchased you will be paid on the last day of the month following the sale [for example, sales made on 15th September will be paid on 31st October].

    iii. If a cheque is required an administration fee of £2.50 per cheque will be applied.

  • Cellar Circle Terms and Conditions

    Members of Cellar Circle are deemed to have accepted Lay & Wheeler's standard and cellarage terms and conditions. Additionally the following Cellar Circle terms and conditions apply.

    1. Direct Debit and Payments

    • Membership subscription will be paid by Direct Debit on or around the last working day of each month. Members decide on their monthly subscription amount. The minimum monthly subscription is £100. 
    • There are no management fees. Member’s funds are devoted entirely to the purchase of wine and the payment of associated storage charges and applicable taxes. 
    • Members can choose to pay more into their account with additional one-off payments or to increase the monthly subscription at any time.

    2. Membership benefits

    A table of applicable benefits is set out below:

      Existing Customers Existing Customer New Customer
      under £100
    per calendar month
    £100 and over
    per calendar month
    £100 and over
    per calendar month
    Free Delivery X
    10% Discount at Majestic Wine X
    Storage Rate Discount
    Advance Credit (detailed on your account page)

    Membership benefits apply from the date of one-off payment (and completion of the Direct Debit mandate for scheduled payments) or following the receipt of the first Direct Debit payment. The minimum monthly subscription to receive the all the benefits listed above is £100.

    4. Free Delivery

    • Members subscribing £100 or more per calendar month benefit from free delivery to any Majestic store or to a work / residential address in mainland UK. Please visit www.majestic.co.uk to find your local store.
    • Orders will be delivered to the selected Majestic store within 7 working days of the order being accepted. Upon receipt of your order the store will contact you to notify you when your wines will be ready to collect.
    • Wines must be collected from the selected Majestic store within three weeks of notification. If wines remain uncollected they may be returned to Vinothèque for storage with subsequent re-delivery to be arranged at a later date and with any re-delivery costs to be confirmed by Lay & Wheeler.
    • Majestic stores are open 7 days a week.
    • Whilst Majestic will make every effort to have your cases ready for collection at the agreed time, please note that we will not be liable if Majestic fails to do so in part or in full due to circumstances beyond control.
    • A fair usage policy shall apply to free case delivery – larger orders to store (in excess of 10 nine litre cases) may incur a delivery fee or alternative delivery arrangements may need to be agreed between the Member and Lay & Wheeler.

    5. 10% Discount at Majestic Wine

    • Cellar Circle Members subscribing £100 or more per calendar month are entitled to a 10% discount at Majestic Wine Warehouses Ltd.
    • The discount has no monetary value and is strictly non-transferable and is only to be used for personal purchases by Cellar Circle members: not family, friends or other third parties.
    • The Discount does not provide the Member with a credit facility at Majestic Wine Warehouses Ltd.
    • It is only valid for use at Majestic Wine stores or via www.majestic.co.uk
    • When ordering online members need to be registered and logged in to www.majestic.co.uk. To activate the online discount, enter your unique customer number in the promotional code box on the checkout.
    • All products are offered subject to both availability and the prevailing terms and conditions at the time of purchase.
    • The discount is not available in conjunction with other offers e.g. the Cellar Circle discount will not be applied after any other existing offers or case discounts.
    • Occasionally there may be some products where no further discount will be given, and you will be advised of this at the time of purchase.
    • Majestic Wine retains the right to refuse to accept an order.
    • Use of the discount constitutes acceptance of our full terms and conditions.
    • Majestic Wine in France: 10% discount available on all purchases in either of our stores in Calais or Coquelles. Your discount will be applied in store. This offer is not valid in conjunction with our free Eurotunnel or pre-order discount offers. If you would like to pre-order then your order must be placed over the phone on 01923 298 297 with our team in France, but pre-order is not necessary to redeem the offer. Offer not valid online. You must spend a minimum of £50 to qualify for the discount. Only one discount valid per car, per day.
    • The discount is not valid for use at Lay & Wheeler or Naked Wines.

    6. Preferential Cellarage Rates

    • Preferential cellarage charges apply to all members regardless of monthly subscription amount.
    • Further reduced cellarage charges apply to members storing in excess of 100 9 litre cases with Lay & Wheeler.
    • Please check our website for prevailing rates.

    7. Member's Wine Credit

    Following the Member’s first Direct Debit payment, Lay & Wheeler will add a notional spending facility of three times the monthly subscription to the member's account. This facility will be known as the Wine Credit and will allow members to purchase wines and services to the value of the account balance including any Wine Credit.

    8. Cancellation of Orders

    Members retain ultimate control over the management of the cellar and Lay & Wheeler will, where requested, cancel any purchase made at the discretion of Lay & Wheeler, which is deemed unsuitable by the Member, within one month of purchase.

    9. Withdrawing Wine from Your Cellar

    Members may withdraw wine from storage at any time, either via online instruction or through their Account Manager, subject to all costs relating to the wine having been paid in full, including taxes where appropriate, and any outstanding storage fees.

    10. Membership – activation, suspension and cancellation

    • Membership can be activated, suspended or re-instated on written instruction from the Member (subject to terms relating to joining or membership promotions which may be suspended at the discretion of Lay & Wheeler and in accordance with Cellar Circle terms and conditions).
    • Members may cancel their membership by giving notice, in writing, to Lay & Wheeler Limited.
    • Any outstanding account balance must be settled in full before membership is cancelled or suspended.

    10.1 Cancellation of membership

    • Further to cancellation, credit balances can be transferred to the Member’s nominated bank account by Lay & Wheeler within 28 working days of instruction.
    • All benefits associated with Cellar Circle membership will cease immediately upon permanent cancellation of the monthly subscription.

    10.2 Suspension of membership

    • Following 6 months of membership, monthly payments may be suspended for a period up to 3 months during which time all benefits associated with Cellar Circle will remain valid.
    • No more than one suspension of 3 months may be taken in any 12 month period.
    • Your direct debit for monthly subscription will be automatically re-instated at the end of 3 months (or a shorter period as agreed).

    10.3 Altering Subscription Amount

    Members can amend their subscription at any time and revised benefits shall apply as follows if a Member increases monthly subscriptions from under £100 per calendar month to £100 or more per calendar month:

    i) Free case delivery to Majestic stores – shall apply following the first Direct Debit payment of £100 or more.

    ii) 10% discount at Majestic wine – shall apply following the first Direct Debit payment of £100 or more.

    11. Extra Information

    • The Promoter reserves the right to offer joining promotions from time to time. Such promotions are exclusive to new members and will normally be offered subject to a minimum membership term.
    • The Promoter reserves the right to alter the terms of Cellar Circle membership, or to terminate Cellar Circle, at any time. All alterations will be communicated to members via email.
    • The Promoter reserves the right to suspend or cancel Cellar Circle membership for any member deemed not to be participating in the spirit of the scheme or to be abusing the benefits of membership.
    • The promotional offer of a free bottle of Château La Fleur-Pétrus 2016 is strictly limited to Rugby Debenture Holders, as verified by Twickenham Debentures, who are joining Cellar Circle for the first time. Members of their household or other relations do not qualify. The offer is strictly limited to one bottle, duty free. Members will be responsible for any associated storage costs, and for paying duty and VAT as well as any associated delivery fees should they wish to withdraw the bottle. The offer will be placed into the member's reserves once the direct debit mandate has been completed and the first payment withdrawn. The offer will be available until May 31, 2019 or while supplies last, and may be withdrawn for any reason by Lay & Wheeler, at any time.

    Promoter: Lay & Wheeler Limited, Majestic House, The Belfry, Colonial Way, Watford WD24 4WH England.

  • Fine Wine Discovery Club Terms & Conditions

    Members of The Fine Wine Discovery Club are deemed to have accepted Lay & Wheeler's standard terms and conditions and, if applicable, cellarage terms and conditions. Additionally the following Fine Wine Discovery Club terms and conditions apply.


    1. Membership subscription will be taken from the card on which the initial payment was made, unless otherwise specified, on or around the 15th of each month.
    2. The minimum monthly subscription is £60, though members may upgrade their account at any time.
    3. There are no management fees payable by Members.
    4. Members’ funds are devoted entirely to the purchase of wine and the payment of associated packing and shipping charges and applicable taxes.
    5. When you give Lay & Wheeler your credit or debit card details you are confirming that you are either the cardholder, or that you have permission from the cardholder to use the card for the purpose of ordering wine.
    6. No payment will be taken from your card until your monthly club payment is due.
    7. Please note, when you place an order, we will securely store your card details so it's easier for you to place any future orders, but we will never take payment from your card unless you authorise us to do so.
    8. If we cannot take your monthly payment from your default card for whatever reason (for example, the card has expired), we will attempt to auto-update your card details for you, to save you the bother of having to call us with updated information. Failing that, we will automatically take your payment from another registered card on your account. Or finally, we will get in touch and request new card details! Please note, once we have new card details, we will take your member payment for that calendar month and the previous calendar month, unless you tell us not to.

    Membership – activation, suspension and cancellation

    Membership can be activated, suspended or re-instated on instruction from the Member (subject to terms relating to joining or membership promotions which may be suspended at the discretion of Lay & Wheeler and in accordance with our terms and conditions).

    1. Cancellation.
      1. Members may cancel their membership by giving notice, by emailing us at [email protected] or by phoning 01473 313 23, to Lay & Wheeler Limited.
      2. Any outstanding account balance must be settled in full before membership is cancelled or suspended.
      3. All benefits associated with the Fine Wine Discovery Club membership will cease immediately upon permanent cancellation of your monthly subscription.
      4. Suspension of membership
    2. Suspension of membership
      1. Monthly payments may be suspended at any time, and reinstated on instruction from the member.
    3. Altering Subscription Amount
      1. Members can amend their subscription to a higher amount at any time.

    Extra Information

    1. The Promoter reserves the right to offer joining promotions from time to time.
    2. Such promotions are exclusive to new members and will normally be offered subject to a minimum membership term.
    3. The Promoter reserves the right to alter the terms of The Fine Wine Discovery Club membership, or to terminate The Fine Wine Discovery Club, at any time.
    4. All alterations will be communicated to members via email. Promoter: Lay & Wheeler Limited, Majestic House, The Belfry, Colonial Way, Watford WD24 4WH England.

    Joining offers

    1. Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.
    2. When you buy the ‘Fine Wine Discovery Collection’, you are signing up to the Fine Wine Discovery Club.
    3. The card you pay with will be charged or debited £60 each month unless you tell us otherwise, and after successful payments have been made you will receive one parcel of six wines every other month.
    4. These wines and their relevant duty, VAT, shipping and delivery will be equal to or more than the value of your payments, plus relevant duty, VAT and shipping and delivery costs.
    5. Introductory offers are applicable only to bona fide applications to join the Wine Discovery Club.
    6. Lay & Wheeler reserves the right to refuse acceptance of any application deemed not to comply with the spirit of the offer or of the Club.
    7. It is a condition of the free bottle offer that the bottles are delivered as part of a single consignment, i.e. to a single address together with the qualifying Club selections.
    8. The free bottle offer is exclusively available to new members of the Club, and the promotion cannot be used in conjunction with any other offer or discount.
    9. Introductory offers are limited to one per household.
    10. Introductory offers are not available to members of the wine trade
    11. The other terms of the Club are applicable to members joining with the Fine Wine Discovery Collection.

    The wines

    1. Lay & Wheeler will select the wines for the Fine Wine Discovery Club unless directed otherwise by the customer.
    2. All wines will be delivered duty paid, inclusive of VAT. Lay & Wheeler reserves the right to pass on any increases in the rates of duty or VAT as announced by H.M. Customs and Excise without prior notice.
    3. In the event of a wine being faulty or otherwise unsuitable, Lay & Wheeler will offer you a refund, credit or replacement bottle. Please contact [email protected] 
    4. Lay & Wheeler reserves the right at any time to review the costs of case options in the light of prevailing wine prices and to recommend revised payment levels.
    5. Products offered by us are displayed on our website(s) in 'real time'. This is to say that any product may be withdrawn from offer without prior notice.
    6. If for some reason we are unable to fulfil your exact order, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. Of course, the 3 substitute bottles are covered by our money back guarantee as set out below. If we need to substitute more than 3 bottles in any one order we will put your order on hold and contact you for further instructions.
    7. All of our wines are covered by our money-back-guarantee i.e. if you're unhappy with the wines then we'll give you your money back. Please note that if you need to return your wines to us, we'll either arrange collection or we're happy to collect from a local Majestic (just drop us a call first).


    1. Our standard delivery service is seven working days.
    2. If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can.
    3. If we are unable to dispatch replacement goods within 7 working days we will offer you a full refund. For these purposes, delivery takes place when products have been left at your requested delivery address or with the neighbour or chosen safe delivery place.
    4. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks or may require proof of ID to validate any payments.

    Other information

    1. The Fine Wine Discovery Club is operated by Lay & Wheeler Group Ltd, Holton Park, Holton St Mary, Suffolk CO7 6NN.
    2. The Fine Wine Discovery Club is only open to UK mainland residents.
    3. Deliveries to Northern Ireland, offshore, Highlands and Islands and overseas will subject to a delivery surcharge and residents in those areas should contact [email protected] for more information.
    4. Members must also be over the age of 18.
    5. Lay & Wheeler reserves the right to refuse admission to the Fine Wine Discovery Club for any reason, or to cancel any part of the programme.
    6. Employees of the Majestic PLC group and its subsidiaries are not eligible for new member offers.


Whilst Lay & Wheeler make every effort to ensure that the information on this website is accurate and current, it does however, provide this website and its contents on an "as is" basis and it makes no (and expressly disclaim all) representations or warranties of any kind with respect to this website and its contents. Furthermore Lay & Wheeler takes no responsibility whatsoever for information that is incomplete, inaccurate or out-of-date.

Lay & Wheeler shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

Lay & Wheeler assumes no responsibility whatsoever for any external links to the internet or other third party websites from its website. Once you follow these links you will leave this website and Lay & Wheeler cannot be held responsible, or liable, for the content of any other websites which you may visit from its site.

Protecting Minors

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

Intellectual Property Rights

All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Lay & Wheeler, or the applicable licensor.

Any use (including copying, reproduction, duplication, transmission), or display of the content of this website, without the express written permission of Lay & Wheeler for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

As an explicit exception, permission is hereby granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Lay & Wheeler or using this website as a shopping resource.

Anti Slavery & Human Trafficking Statement

To view our anti slavery & human trafficking policy, please click here.