Meet our team

It is a privilege to work with some of the finest wines in the world, for the people who appreciate them. Our mission is to make every part of this experience enjoyable. Our team is knowledgeable, unpretentious and passionate about fine wine, and we’re proud to steward one of Britain’s longest standing fine wine portfolios since 1854.


Our Team

  • Katy Andersen
    Managing Director
    Tel: +44 (0)7736456987

    Katy Andersen joined Lay & Wheeler in January 2016 and became Managing Director in the summer of the same year. Previously, she ran the service development team at onefinestay, a UK-based hospitality startup, for four years, after a year at the wine sale site Lot18 in New York City. She holds an MBA from Harvard Business School and an AB from Princeton University, where she majored in French and Italian. Between university and graduate school, she was a Fulbright Scholar in Italy studying artisan cheese. She also holds a WSET Diploma, having graduated with merit.

  • David Payne
    Head of Sales
    Tel: +44 (0)1473 313 214

    David discovered his passion for fine wine at Chatsworth House in Derbyshire where he was butler to the 11th Duke of Devonshire and Deborah Mitford, the then Duchess and their family. Having served wine to luminaries such as Prince Charles and Diana, Princess of Wales, he took this excellent apprenticeship to London where he began a 24-year career in both retail and direct wine sales. Having sold wines in Spain, Italy, Germany, China, Hong Kong and South Africa, David joined us in the spring of 2016 to lead our fine wine advisory and customer care teams.

Wine Advisory

  • Toby Dillaway
    Fine Wine Expert
    Tel: +44 (0)1473 313 228

    Toby worked at Adnams Brewery from 2005 until 2015, in several different roles including hotels, tied real estate and retail. More recently, he managed the flagship Southwold store before joining Lay & Wheeler in December 2015. He completed the WSET Diploma in 2014 and has since spent time in Champagne and Burgundy, both regions whose wines he enjoys. He also has a particular interest in the Douro Valley, Rioja and the Loire Valley. As the parent of two young daughters, this responsibility keeps him quite busy outside of our lovely walls.

     

  • Adrian Heaven
    Fine Wine Expert
    Tel: +44 (0)1473 313 241

    After graduating from Imperial University, Adrian worked as a geologist before realising his passion lay in wine. He joined Oddbins for just over a year and then moved to the independent fine wine merchant La Vigneronne in South Kensington, later purchased by James Handford MW and renamed Handford Wines. After five years, Adrian went to Corney & Barrow on the private client side before joining Lay & Wheeler in 2007. He’s worked with private clients here since, taking a particular interest in Burgundy, Bordeaux and the finest examples of Riesling. Adrian completed the WSET Diploma in 2001.

  • Will Hepworth
    Fine Wine Expert
    Tel: +44 (0)1473 313 257

    When Will joined our team in July 2011, he was familiar with the Majestic family having spent eleven years within the group. He began his career in wine at the Brighton store before moving up as manager between the Guildford, East Grinstead, Reigate, Chichester stores. Will completed the WSET Level 3 in 2001 and has nearly completed the WSET Diploma. With deep knowledge of our entire wine portfolio, Will is a frequent guest of honour at client wine tastings, known as something of a jack of all trades. However, he particularly enjoys Italian wines, especially Tuscany. Outside the office, Will is an avid cyclist.

  • Paula Hunter
    Fine Wine Expert
    Tel: +44 (0)1473 313 215

    Paula came to Lay & Wheeler in 2006, having travelled the world for a year after university and having worked in Leeds for several years. Paula completed the WSET Diploma in 2014, and has developed quite a nose for Burgundy and Bordeaux, both regions where she has spent some time. More recently, Paula took some time out to be with her new daughter, Lily, and is just beginning to spend more time back in the office.

  • Jamie Lawrence
    Fine Wine Expert
    Tel: +44 (0)1473 313 215

    Jamie joined Lay & Wheeler in spring of 2016 after six years within the Majestic group. After graduating from the University of Loughborough, Jamie joined the Worcester Majestic store in November 2009. He went on to manage the Mere Green, Leicester and Market Harborough stores before coming to Lay & Wheeler. Jamie completed the WSET Level 3 in January 2011 and is currently enrolled in the WSET Diploma. He has a particular passion for the aromatic whites of France and Germany, as well as Super Tuscans. Outside the office, Jamie enjoys reading, especially novelisations of his favourite films (and the films of his favourite books).

  • Ludovic Surina
    Fine Wine Expert
    Tel: +44 (0)1473 313 244

    Ludovic has been part of the Majestic group since the autumn of 2004, where he worked in the Greenwich, Clapham, Mayfair, Chislehurst and St John's Wood stores and then managed the Catford, Chislehurst, Fulham and Shepherd's Bush stores. He completed the WSET Diploma before joining Lay & Wheeler in 2010. Born in Lyon, Ludo has travelled extensively in wine country, to Bordeaux, Burgundy, the Rhone Valley, Champagne, Tuscany and across Germany. His favourite wine region is Northern Rhone for the wine, and Tuscany for the landscape. Ludo is an avid tennis player and cyclist, and a keen baker, regularly providing our team with fresh sourdough.

  • Karen Graves
    Fine Wine Trading
    Tel: +44 (0)1473 313 259

    In 2004, Karen joined Lay & Wheeler to manage fine wine trading. She had been working as the General Manager of a small Welsh vineyard, with responsibility for everything from production to the commercial side, which included selling their wine to the House of Commons. Karen completed the WSET Level 3 in 2013. She specialises in Bordeaux and Burgundy, and when she’s not helping to sell wine on behalf of our customers, she’s likely enjoying a good bottle of Bordeaux with her family, or perhaps on a trip to her favorite wine region, the Côte de Beaune.

  • Joanne Foster-Ballard
    Wine Trading Assistant
    Tel: +44 (0)1473 313 234

    Joanne joined Lay & Wheeler in October 2016 to assist in the fine wine trading business. Joanne spent many years in credit control with experience in finance and administration, and was fortunate to spend a year in Australia where she enjoyed visiting vineyards. More recently, she worked at the Clacton Coastal Academy for ten years. Now, she assists the department and is learning more about fine wine. Outside the office, she enjoys cycling and walking her new puppy on the beach with her family.

  • Iestyn Hooper
    Fine Wine Discover Club Manager
    Tel: +44 (0)1473 313 217

    After nineteen years at Pieroth Wines, a family wine business with a history in wine stretching back over three centuries, Iestyn joined Lay & Wheeler in October 2016. Prior to a career in wine, Iestyn had experience in hospitality, including responsibility for the wine list at a small, privately held hotel. This exposure piqued his interest, and he has worked in wine ever since. Today, he manages the Fine Wine Discovery Club and looks after these members.

  • Tarka Collins
    Wine Expert
    Tel: +44 (0)1473 313 243

    Tarka came to Lay & Wheeler in the autumn of 2016, after four and a half years working at Pieroth Wines, a family wine business with a history in wine stretching back over three centuries. During university in Cirencester, Tarka took a course in wine in her final year, and fell in love with it. After graduating with honours, she completed the WSET level 2 and joined Pieroth. Today, Tarka is working to complete the WSET level 3 programme, while also studying for a Bachelor of the Arts degree in English Literature. Her favourite style of wine is Amarone, though has been fortunate to enjoy aged Bordeaux from her family’s cellar.

     

Customer Care

  • Issy Cooper
    Customer Care Advisor
    Tel: +44 (0)1473 313 224

    Issy joined Lay & Wheeler in the autumn of 2016 after experience in hospitality, having worked at the Orwell Hotel in Felixstowe and at the Felixstowe Ferry Golf Club.  Her role at Lay & Wheeler spans all activities that ensure our customers and their wines are cared for, and that we go above and beyond to deliver the best possible service. Issy is learning more about fine wine, and has discovered a preference for New World reds like the wines of Penfolds. When not at work, she’s likely to walking her labradoodle on the beach nearby, or enjoying a good meal with her friends. 

     

  • Pauline Barr
    Customer Care Advisor
    Tel: +44 (0)1473 313 237

    Pauline has been at Lay and Wheeler since April of 2008, after working in the public sector. Initially taking on roles in administration and human resources, today Pauline works in customer care and also helps to manage the needs of the office. She has completed the first two levels of the WSET programme and particularly enjoys good white Burgundy. Outside our walls, Pauline enjoys spending time with her family and young son, and is an avid runner, having completed the London Marathon in 2012.

  • Ksenia Hammerton
    Customer Care Advisor
    Tel: +44 (0)1473 313 237

    In January 2017, Ksenia became part of the Customer Care team. Ksenia brings with her experience in hospitality, working in and managing several restaurants. She also has several years’ experience as a personal banker at Lloyds TSB Bank. Ksenia has begun to learn more about fine wine since joining the team and enjoys our regular tasting. Outside the office, Ksenia is most likely spending time with her young daughter.

Marketing and Operations

  • Rick Terry
    E-Commerce Manager
    Tel: +44 (0)1473 313 235

    Rick began working at Lay & Wheeler over Christmas, when Lay & Wheeler had a shop in Colchester in 1995. He returned to work there during university holidays while at the University of East Anglia, and worked the harvest at Rauzan-Segla in Bordeaux, too. Upon graduation, Rick joined the team full time, initially responsible for managing tastings, before assuming responsibility for technical support. Today, Rick manages our website and the technology behind it. With a self-professed sweet tooth, Rick’s favorite wine is Tokaji Essenzia. A devoted father, Rick spends his time outside the office watching his two daughters play tennis.

     

  • Tamara Vetesi
    Shipping & Stock Controller
    Tel: +44 (0)1473 313 209

    Tamara joined our team in June 2015, where she applies her previous experience with shipping products and stock control at Lay & Wheeler, tracking and managing the whereabouts of our wines. Tamara is also studying for the WSET Level 3 qualification. Her favourite bottle is a Romanian wine, Princess Cadarca Reserve, one she enjoys most with roasted lamb and homemade green pesto with mint. Outside of the office, Tamara is studying for an honours degree in maths, though you’re also likely to find her on a bike or in her garden.

  • John Phillips
    Operations Co-ordinator
    Tel: +44 (0)1473 313 209

    John graduated with honours from the University of Nottingham with a BSc in Chemistry in 2015. During that time and after university, he worked at the Sun Inn in Dedham and Church Street Tavern in Colchester, establishments known for their excellent wine lists. He finished the WSET level 2 with distinction in October 2016 and is now preparing for the Level 3 exam. John joined Lay & Wheeler in January 2017 to assist in the operational side of the business, including stock movement and management.

  • Robbie Toothill
    Fine Wine Buyer
    Tel: +44 (0)1473 313 254

    After graduating from the University of Cambridge, Robbie worked in Majestic stores in East Grinstead and Tunbridge Wells for nine months. He joined the team at Lay & Wheeler in 2014, initially responsible for marketing and merchandising activities, and was promoted to Buyer at the end of 2016. Robbie completed the WSET level three with distinction in 2014, and is enrolled in the Diploma programme. In his spare time, Robbie enjoys sport and is an avid reader, with a keen interest in American history. He also speaks conversational French and Russian.

  • Francesca Dick-Hazell
    Buying Assistant
    Tel: +44 (0)1473 313 211

    Frankie grew up between England and France in the Deux-Sèvres, equidistant between Bordeaux and the Loire. Following in the footsteps of her mother, a WSET Diploma graduate who worked for a wine merchant, Frankie completed the WSET Level 3 in July 2015 and joined Lay & Wheeler shortly thereafter. Initially, she assisted with the wine broking business, selling and shipping wine on behalf of customers as they make changes to their cellars. In January 2017, she was promoted to the buying team, to a role which includes organising our wine tastings and events. Frankie also speaks conversational French.