Take the stress out of buying a gift, let them choose exactly what they want.
We’ve shared answers to some common questions below, and we’re always happy to hear from you on 01473 313 233 or at [email protected].
Absolutely. We offer wines for sale that are already in our warehouse, as well as wines for sale when they become available from the winery before they leave the premises. As long as there is stock available on our site, you can place an order and we’ll manage the rest.
For more information please see our guide to buying en primeur
We accept all major credit cards: Visa, Mastercard, Maestro & American Express.
You can also make payment via Bank Transfer.
If you would like to make a payment in Sterling, our bank account details are:
HSBC UK Bank PLC 69 Pall Mall LONDON SW1Y 5EY
In order for us to efficiently process your order, please quote your account number or an order reference.
You can indeed send a gift message and you’ll find an option to do so as part of the order process online, or please request to do so over the phone.
Please note an email will be sent to the lucky recipient to let them know a gift is on its way.
As a leading fine wine merchant we understand the importance of provenance and take every step to ensure that our customers can be entirely confident about the wine’s shipping and storage history. The vast majority of the wines we sell have been stored at our bonded warehouse since their arrival from the winery, and if they haven’t been we will confirm so as well.
we can also provide a condition report on request, for a charge.
From current offers to one of the most comprehensive ranges of fine and rare wines available in the UK, you will find pretty much all of the wines we have available for sale on our website. Very occasionally those wines that are highly sought after will not appear on the web and so it is always worth contacting us if you can’t find what you are looking for. In the event that we don’t have the specific wine you are looking for in our stocks we will endeavour to find it for you or point you in the direction of where best to look.
As wine stocks are forever changing the website is the place to visit to see what wines we have available.
For all wines you can buy as few or as many bottles as you wish.
Orders can be altered at any time until the wine has been prepared for despatch. Please contact us as soon as you are aware of any amendments you’d like to make.
Yes. You will be asked for a delivery address when you place your order.
We aim to deliver your wine to you within 7 working days but for deliveries to the Highlands and Islands please allow more time.
When you place your order you will be asked if there is a safe place where your wine can be left if there’s nobody at home.
If you provide no instructions and you are out when the wine arrives and you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to rearrange the delivery, however they will attempt a second time. Alternatively, collection from the depot can be arranged; the consignment will be held for a short time before being returned to Lay & Wheeler.
Please be aware, that in the very unlikely event that anything should happen to your wine once it has been left in your nominated safe place, Lay & Wheeler cannot accept responsibility for loss or damage arising as a result of carrying out these instructions.
Lay & Wheeler recommend the following international shippers, and their details are given below. You can either contact them directly for a quote or we can liaise with them on your behalf.
Connoisseur International Wines Unit 9, Egham Business Park Ten Acre Lane Egham Surrey TW20 8EY
Tel: +44 (0) 1895 438 822 Email: [email protected]
Seabrook Export Services Ltd 853 London Road West Thurrock Essex RM20 3LG
Tel: +44 (0)203 288 2980 Email: [email protected]
Davies Turner Davies Turner Air Cargo Ltd Unit A1 Calder Way Colnbrook Berkshire SL3 0BQ
Tel: +44 (0)1753 680 828 Email: [email protected]
Yes, we're one of the few fine wine merchants to own and operate our fine wine storage facility, which was custom-built for the ideal conditions to store fine wine.
We are one of the largest managers of customers' private reserves in the UK, and we have an easy online broking platform to help you sell your wine.
Once you log into your account, via your reserves page, you can list your wines for sale using the broking option. Here you can set the price (we provide market values), agree to our terms and conditions, and instantly put your wine up for sale.
Coterie Vaults Limited Unit 6, Blackacre Road, Great Blakenham, Ipswich, Suffolk. IP6 0FL
The storage conditions will be ideal for fine wine: temperature at a constant 12C and relative humidity of 65%.
Security is of utmost importance to us, not only to protect your wine, but also as a legal requirement by the HMRC to obtain our Excise Warehouse Approval. While many of the details related to site security remain confidential, we can share that the wines will be stored within a fully enclosed site which is access-controlled and monitored by CCTV.
You will be able to withdrawal wine throughout the migration period. Please note that you may receive wines across multiple deliveries depending on where your wines are stored, prior to completing the migration. In addition, there may be temporary periods in which your wine has not yet been processed at the new site.
We will do all we can minimise any disruption.
We do not issue a delivery order (which is essentially a change of ownership document) to individuals unless they hold accounts at the respective cask warehouses. It is our experience that warehouses are reluctant to open new accounts, especially for private individuals. In the absence of your own account with the warehouse in question, the only realistic way to hold the cask is to buy from a trustworthy company with a relationship with existing warehouse accounts and the correct bonded accreditation, ensuring that the cask number has been allocated to you and that you have received an invoice with the cask number and whisky name on it.
You can check your invoices online when you log on to your account.
Alternatively you can contact our Customer Care team:
Tel: 01473 313 233
Email: [email protected]
Follow the forgotten password link to generate a new password.
Please contact the Customer Care team who will be happy to help. 01473 313 233
Please check your wine as soon as it arrives and make a note on the delivery sheet of any damage or missing items. This will allow us to make a claim for any loss and also to facilitate a speedy replacement.
Sadly the occasional out-of-condition bottle is a fact of the wine drinker’s life. If you come across a bottle purchased from us that is tainted or faulty please let us know and we will either arrange a credit or a replacement bottle to be sent.
If the wine has been stored by you for three months or longer, compensation will be agreed on a wine by wine basis.
Sometimes a wine isn’t out-of-condition but doesn’t quite live up to your expectations. When this happens we do want to hear from you as this feedback is invaluable when we look at wines in the future.
We hope that your Lay & Wheeler experiences are positive but if we have fallen short in any way please contact Customer Care.
It happens! Get in touch with your wine advisor directly, and we'll work to make things right.
Your monthly account contribution will be processed on or around the last working day of the month. We’ll send you an email in advance of payment confirming the amount to be taken from your account or payment method.
When you become a Cellar Circle member, we'll assign you a fine wine advisor who will get in touch directly. Your advisor's contact details will be listed on your account. You can read more about our team here.
Yes, you can join from Scotland, although if you are based in the Highlands or Islands, there may be a delivery charge for your wine purchases.
Yes, you can join if you live in Northern Ireland, although we do not offer free delivery as a benefit to members living here.
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