Arranging wines to be collected

If you have duty paid wines which need to be collected and transferred into your cellar with us, we would be delighted to help.

Let us know what to collect, and where it is

Please notify [email protected] and include the following information:

  • Your Lay & Wheeler account number
  • List of incoming wines including:
    • Number of units (e.g. 1 case of 6 bottles)
    • Value of the wine (if the total value is over £5,000, extra insurance will need to be arranged which we can provide through our transport partner)
    • Whether the wine is stored in secure and sturdy packaging, or whether additional packaging is required
  • Where the wine is to be collected from:
    • A charge of £18 per case (minimum £54 per collection) applies.

We’ll arrange the collection

One of our Customer Care team members will let you know when the wines will be picked up.

We’ll add it to your reserves and let you know

  • Once our warehouse receives the wine, it will be checked, verified versus the original instruction and then added to your reserves.
  • It typically takes up to 20 working days from arrival at the warehouse for it to show on your online account.
  • You’ll receive an email notification from one of our Customer Care team members when the process is complete.

If you are transferring wines from outside the UK

We can recommend a third party shipper who can bring the wines into the UK, and then discuss with you a UK-based point of collection.

Condition of the wines

When the wines are received at our warehouse, their condition will be checked. On rare occasions, we will be in touch if there is a query (e.g. a damaged package, stained label) or an issue (e.g. case has woodworm).