Help & FAQs

You will find all our current offers on the website and can search for just about every wine we are selling. There may be some occasions where a wine is not shown due to its sought after nature. In this case, we suggest you contact our sales department. If we do not have it in stock, we can either try and source it for you or point you in the right direction.

 

Of course! As well as providing all our current offers on-line, we also produce a quarterly list of our top wines for drinking and cellaring to keep you up to date with our latest purchases and wines available. If you would like a copy of any of our offers, please give us a call or register on-line to join our mailing list.

 

If your order is for immediate delivery, there is no minimum quantity. You can have a single half bottle if that is all you want! If you are ordering wines which are still en primeur then you will be governed by the case size the wine is available in. When the wine arrives in the UK it may then be available for single bottle delivery, although many fine wines are in their original wooden case and cannot be split.

 

En Primeur is buying wine as a future. The main regions that sell their wines in this fashion are Bordeaux, Burgundy and the Rhône, although many other regions and countries are following suit. The wine is not yet a finished product when you purchase it, which means it is usually the best price you will find it at. En Primeur wines are shipped one to two years after the vintage.

• Find out more about buying En Primeur

 

All such wines which we are offering for sale can be purchased on-line. We have regular offers throughout the year and the wines can be purchased easily on-line as long as stock is available.

 

If you have not purchased from Lay & Wheeler before, you will need to register your details with us. This is part of the process when placing an order on-line. If you make a purchase over the phone or by email, we will need to take a billing address and contact telephone number. You can opt in or out of receiving our mailings and email offers at any time.

 

Lay & Wheeler prides itself on providing customers with the highest level of storage for their wine. The Portfolio Service has been developed to ensure customers and their wine get the highest level of care, regardless of whether it is for drinking or investment.

 

You will have the option of including a gift message when having wine delivered. This message is sent out on a gift card separately to the wine and informs the recipient to expect a delivery shortly.

 

Delivery to mainland UK addresses is free on orders for immediate delivery of over £200. For orders less than £200 delivery is £9.95. All orders regardless of value, for delivery beyond the UK mainland, are subject to a surcharge. A quote will be supplied on request.

For withdrawals from your portfolio, there is a standard charge of £4.99 per case, subject to a minimum of £14.98. Please contact our Customer Reserves Team for a personal quotation for withdrawals of 5 cases or more.

 

Orders are normally delivered within 7 working days, although extra time should be allowed for deliveries to Scottish Highlands, Islands and Northern Ireland.

 

As long as the wine has not left the warehouse, most order details can be changed. If you do need to make any amendments, please contact the sales team as soon as possible.

 

We recommend that you use a company called Seabrook’s Export Services who have specialised in shipping fine wine abroad for over 25 years. Please contact them directly for a quote.

 

Absolutely! When you register with us we ideally need your billing address but if you would like your wine delivered to your work or a neighbour then this option will become available during your order.

 

Deliveries in our hectic lives are invariably difficult to schedule however our carriers are very happy to leave your wine in a safe place or with a neighbour if directed to do so. When placing your order, please let us know if there is somewhere safe the wine can be left. Please be aware that if in the unlikely event your wine is left on your instruction and something happens, you have full liability for replacement. Your wine will not be left if no instructions have been given. If you are out when your wine is delivered, a card will be left for you to contact the carriers and arrange a convenient time for redelivery.

 

You can collect your wine from our warehouse, Vinothèque, in Burton upon Trent. Please allow at least three days notice for us to get the wine ready for your collection.