Product Returns

What happens if I receive a broken bottle?

Customers are requested to carefully check all goods at the time of delivery. The carrier's note should be signed noting any shortages or breakages. We regret we cannot accept claims for shortages or breakages not recorded in this way. In any case, claims must be made to the Order Office within three days of delivery.

Am I able to return wines?

We will replace or credit any faulty bottle or unopened wine with which you are unhappy. Should you wish to return a wine for any other reason, a collection charge may apply.

How do I proceed if I have a complaint?

In the first instance, all complaints should be addressed to our Customer Services Manager.