Frequently Asked Questions

Buying Wines

• Do you offer your full list online?
• I want to re-order a wine I've previously purchased, but have forgotten which one it was.
• Is there a minimum order quantity?
• Can I purchase wines lying abroad (En Primeur) online?
• What does buying "En Primeur" mean?
• What does buying "In Bond" mean?
• Do I have to buy a full case?
• Do I need to have an account with you to place an order?
• Can I store wines with you? If so, how much does it cost?
• My order is a gift. Can I send a message with it?
• Do you offer quantity discounts if I buy a number of cases?

Delivery Questions

• When can I expect delivery of my order?
• Exactly what time will my order arrive?
• How much do you charge for delivery?
• What if I have any queries regarding a delivery?
• Can you deliver abroad?
• I live abroad, can I place an order?
• Can I amend my order?
• Can my wines be delivered to my place of work?
• How do I deliver wines to multiple addresses?
• Can I collect my wine order from your office/shop?

Payment Questions

• Which payment methods do you accept?
• Is it safe to give my card details online?
• What credit/debit cards do you accept?
• I have any queries regarding my final invoice/payment, whom can I contact?
• Can I save my card details online? If so is it secure?

Returns

• What happens if I receive a broken bottle?
• Am I able to return wines?
• How do I proceed if I have a complaint?

Account/Login Questions

• Do I have to log-in each time I visit your site?
• What happens if I forget my password?
• What happens if I forget my login ID?
• I cannot log in even though I have a password?

Miscellaneous Questions

• How do I set www.laywheeler.com to be my homepage?
• I have some old unwanted wines, would you be interested in purchasing them?