Delivery Charges & Policy

Standard/Enhanced Delivery Charges

• Standard Delivery service ensures your wines reach you within 7 working days from the date of order.
• Single consignments over £200 in value are delivered FREE of charge within mainland UK.
• Orders of less than £200 in value are subject to a delivery charge of £9.95 inc VAT.

We also offer a comprehensive range of upgraded delivery options, the costs and features of which are listed below:

Withdrawal of wines from your portfolio

Delivery charges to UK mainland:

• 1-5 cases - £4.99 per case (minimum charge £14.98)
• 6+ cases - subject to special quotation.

Delivery Terms & Conditions

• All orders regardless of value, for delivery beyond UK mainland, are subject to a surcharge. A quote will be supplied on request.
• Separate charges apply for all orders from customer reserves.
• It is not possible to provide an estimated time of delivery for any consignments sent via Gold or Saturday services. Only if goods are sent via Diamond or Platinum services will it be possible to check that delivery has been made. This information is not normally available until 30 minutes after the deadline has expired. 
• Please note that the customer will be liable for the re-despatch cost of £15.95 on any consignment that has been returned to Lay & Wheeler undelivered. For example, an undelivered gift order where the recipient has been unable to take delivery.
• Lay & Wheeler does not accept any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided, nor for the inability of the carrier to effect delivery within the terms of the service contract. 
• If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to re-arrange the delivery, however they will attempt a second time. Alternatively, collection from the depot can be arranged; the consignment will be held for a short time before being returned to Lay & Wheeler. 
• Lay & Wheeler has authorised our carriers to deliver only when a signature for receipt is obtainable. However, where specific instructions are given to leave the wine without a signature being obtained, or to leave the consignment at an address other than that of the customer, Lay & Wheeler cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.
• We regret that once an order has been processed, we are unable to change any delivery information.

 E&OE