Privacy Statement
At Lay & Wheeler, we are committed to protecting your privacy and being transparent about the information we collect and how we use it. Please click on the links below for the full details of our privacy policy.
By providing your details to Lay & Wheeler you are accepting and consenting to the practices outlined in this Privacy Statement.
What personal information do you collect?
We ask for your information in a variety of circumstances. For example:
- when you make a purchase from us through our website or our customer service team (by email, post, telephone or fax). This includes purchasing tickets for our events and tastings.
- when you join one of our wine clubs: the Wine Discovery Club or the Bin Club.
- when you cellar wines with us.
- when you register with us to receive one of our offers, our email newsletter or to enter competitions or promotions.
- when you take part in surveys or provide us with feedback.
We also use cookies to collect information that will enhance your experience of our website. Cookies are a feature of web browser software that enable us to provide you with such services as personalised greetings and storage of items in your shopping basket between visits, because a cookie allows us to see your historical site journeys or purchases. General information gathered from website logs and cookies provides an overall picture and does not contain individual details.
Most browsers will notify you when you receive a new cookie and advise you on how to disable cookies. However, cookies will enable you to take full advantage of Lay & Wheeler’s website services and we recommend that you leave them turned on.
All data is collected lawfully and held in accordance with the Data Protection Act 1998.
How do you use this information?
The personal information we hold may include your name, postal address, e-mail address, telephone number, your payment details and invoicing information etc. We use this for the following purposes:
- to fulfil the purchases you make with us through our website or customer service team, or any other requests we receive from you
- to notify you of offers available through our wine clubs
- to cellar your wines and issue you with regular stock certificates
- to provide you with the highest possible level of service and help you get the best out of our website
- for other administrative purposes and internal analysis.
The information you give us will also allow us to send you details of special offers and promotions, and other information about Lay & Wheeler (as part of our newsletter or otherwise).
Is this information shared with third parties?
We take your privacy very seriously and will not disclose your details to any third party without your permission.
We do employ third party service providers to perform various functions on our behalf. Examples include fulfilling orders, delivering your wine, sending postal mail and email, analysing data and providing marketing assistance. These service providers have access to the personal information they need to perform the service, but may not use it for other purposes. These providers are required to act within the provisions of the UK’s Data Protection Act.
For the purposes outlined above we may transfer information to countries outside the European Economic Area (EEA). While we will ensure that the data is transferred within the provisions of the UK’s Data Protection Act, the legislation for each country outside of the EEA offers differing levels of protection.
We may be required to disclose your information if required by any applicable law or regulation.
How secure is my information?
We adhere to the rules of the UK Data Protection Acts 1984 and 1998 relating to the storage and disclosure of any personal information you have given us. This prevents unauthorised access or use of the data. Our security procedures mean we may request proof of identity before we can disclose information to you.
How can I amend my profile / opt out?
You may change your communication preferences at any time, by logging in to your account online at www.laywheeler.com or by contacting our Customer Service team on +44 (0)1473 313225.
By submitting your personal information to us you consent to the use of that information as set out in the Privacy Statement. Our Privacy Statement may change at any time, but will be set out within this document. Continued use of a service will signify that you agree to any changes.